Mudrock TV Launcher has no account of its own: you never sign up with us or create a Mudrock login. The app does use the Google account signed in on your TV, though. Google Play uses it automatically to check for, and to bill, the Mudrock TV Pro subscription, so any purchase belongs to that Google account. Section 3 explains how to deal with it.
This page explains how to delete each kind of data the app involves, from the quickest to the most thorough. The privacy policy describes all of it in full.
1. The data on your TV
Your settings, layout, hidden apps, the log file and everything else the app keeps stay on the TV, and only you can delete them:
- On the TV, open Settings → Apps and choose Mudrock TV Launcher.
- Choose Clear storage (on some TVs, Clear data) to delete it all, or Uninstall to remove the app as well.
- Backups you made are files, so they stay behind: delete the
Documents/MudrockTVfolder, for example with Mudrock File Manager, if you want them gone too.
Clearing the storage also replaces the anonymous ID the app uses for its statistics, so nothing sent from then on can be linked to anything sent before.
2. Anonymous statistics and crash reports
The app sends anonymous usage statistics and crash reports, which never include your name, your email address, your apps or your files. Both are deleted automatically:
- Usage events (which parts of the app were used, and when) are kept for 2 months.
- The anonymous ID and the details that go with it (the TV's model and Android version, and when the app was first opened) are kept until 14 months after the app was last used on the TV.
- Crash reports are kept for 90 days.
To stop sending them, turn off Send Crash Reports and Share Usage Statistics in the app's Settings → Privacy.
To have all of it deleted sooner, email us with your TV's anonymous ID:
- In the app, open Settings → Privacy → Delete My Data. It shows a code and your TV's anonymous ID.
- Scan the code with your phone's camera. It writes the email to support@mudrock.dev for you, with the ID in it; send it as it is. You can also write the email yourself and copy the ID into it.
- We ask Google Analytics to delete everything for that ID, the events and the ID itself, within 30 days of your email, and reply to let you know. Google takes them out of its reports within a few days and deletes them from its servers soon after.
If Share Usage Statistics is off, the app shows no ID, because nothing of the TV's is being collected.
3. Mudrock TV Pro and your Google account
Mudrock TV Pro is bought with the Google account signed in on your TV: Google Play picks it up automatically, and the app checks with Google Play, for that account, whether Pro is active. The purchase is kept by Google, with that account. With each order, Google Play Console shows us the name and email address of the Google account that bought it, the country (and sometimes the region), the price and the order number. We never receive your card details, and the app itself never reads the account's name or email address.
Order records, with that name and email address, are kept by Google Play and have to be kept for as long as the law requires, for example for tax, even after a subscription ends; we can't delete them earlier. We don't keep copies of them anywhere else, except in emails you've sent us. To have those emails deleted, email support@mudrock.dev.
To stop paying for Pro, cancel it in Google Play first:
- On your phone or computer, open play.google.com/store/account/subscriptions, signed in with the TV's Google account.
- Choose Mudrock TV Pro, then Cancel subscription.
The Google account itself is Google's, and Google manages it, at myaccount.google.com.
Questions
Email us at support@mudrock.dev. Your rights over your data, and how to complain to the UK Information Commissioner's Office, are in the privacy policy.